Let's Talk Carbon
Questions about trading, integrations, or compliance? Our team is here to help. Let's find the right solution for your organization.
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Direct Contact
United Arab Emirates
Regional office for Middle East operations
Support & Resources
Response Time Expectations
Ready to See Zerithal in Action?
Our product specialists will walk you through the platform, demonstrate key features relevant to your use case, and answer any questions. Demos typically take 30-45 minutes.
Frequently Asked Questions
Common questions about onboarding, pricing, and timeline.
How long does onboarding take?
Onboarding typically takes 2-4 weeks depending on complexity. For basic trading access, we can get you operational in 1 week. For enterprise customers requiring custom integrations and compliance validation, 4-6 weeks is standard. Our onboarding specialists work closely with your team throughout the process.
What are your pricing plans?
We offer flexible, usage-based pricing tailored to your organization's needs. Pricing is based on trading volume, number of users, and required integrations. There are no hidden fees. We'll provide a detailed quote during your demo after understanding your requirements. Contact our sales team for a customized proposal.
Do you offer trial access?
Yes. We offer a 30-day sandbox environment where you can explore the platform, test integrations, and validate workflows before committing. Your dedicated onboarding specialist will help you set up realistic test scenarios and provide training.
What registries do you support?
We currently support 5 major registries: Verra (VCS), Gold Standard (GS), Global Carbon Council (GCC), RVCMC, and ACX. We're continuously adding new registries based on customer demand. Let us know which registries you need and we can prioritize integration.
How secure is the platform?
Security is our top priority. Zerithal is ISO 27001 certified and SOC 2 Type II compliant. We use industry-standard encryption (AES-256 at rest, TLS 1.3 in transit), multi-factor authentication, and role-based access controls. All trades are cryptographically signed and audit-logged. We undergo regular penetration testing and security audits.
Do you provide API access?
Yes. Zerithal is API-first. We provide comprehensive REST APIs, WebSocket connections for real-time data, and SDKs for Python, JavaScript, and Go. Complete API documentation and sandbox environment available. Your technical team can integrate Zerithal into your systems within days.
What support do you offer?
We provide dedicated support including: onboarding specialists, integration engineers, compliance consultants, and 24/7 technical support. Premium tier customers get a dedicated account manager and quarterly business reviews. Support is available via email, phone, and video call.
Can you help with compliance reporting?
Absolutely. We support CORSIA, IMO CII, EU ETS, CSRD, and other major frameworks. We provide automated report generation, compliance checklists, and consulting support. Our compliance specialists can review your strategy and help ensure you're meeting all regulatory requirements.